Our commitment to our customers
         

Customer Comments

 

"Extremely professional, courteous and friendly service from first visit to final installation"

Mr & Mrs Pearce - Watford

 

"We would like to commend you on an excellent service throughout. Andy and Martin fitted the windows very professionally, and they are an excellent team. Very clean, tidy and friendly. We will have no hesitation in recommending you to all. Many of our neighbours have already commented that the windows look fantastic. We are extremely pleased with the result. Thank you once again for the wonderful service throughout."

Mr & Mrs Sheppard - High Wycombe

 

"This has been an exceptional professional service from all the people I've dealt with"

Mrs Colenutt, Herts

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Our commitment to our customers does not simply end once your installation is complete. We provide a

comprehensive aftersales service which provides total peace of mind for all our customers.

     
                                   
             
Local installations by Harp Windows
 

In the unlikely event that you should experience any issue with your installation, we are fully committed

to providing our customers with an after sales service that is second to none:

     
 

  We're fully committed to rectifying any problem.

In the unlikely event that any problem should arise after your installation, then we are fully

committed to rectifying it, and at a time that's convenient to you. We have our very own Service

Engineer and we won't keep you waiting in all day; we can usually be on site within 1-2 hours of

your call if its urgent.

     

  Were members of The Consumer Protection Association.

The CPA administer our insurance policies for our guarantees. Each

and every CPA member is thoroughly checked and approved to ensure

they meet the exacting standards of best practices within their

chosen trade. Only then are they eligible to join the CPA membership

scheme that requires them to display consistent craftsmanship and

excellent customer service. Click here to visit the CPA website >>

         
 

  We're members of FENSA.

And as members of FENSA, we are obliged to offer a guarantee or

warranty covering the cost of completing rectification work in respect

of defects and in the event of ceasing to trade, and offer to back this

guarantee with an independent insurance policy.

Click here to visit the FENSA website >>

                   
             
             
 

  Our products are fully guaranteed.

All our products are supplied and fitted fully guaranteed for ten years and our Guarantee Protection

Insurance backed warranties offer complete peace of mind for all our customers.

         
  Customer satisfaction surveys                        
 

Customer satisfaction is of utmost importance to us, and we cannot emphasize enough the value of good

customer communication, particularly during an installation.

To this end, in June 2008 we introduced a straightforward customer satisfaction survey, which is given to

all our customers to complete after installation. Customers are not obliged to complete these

questionnaires, however we are delighted to have received an excellent response from them. The latest

results from our surveys can be found on our Home page.

           
   

2009: 315 responses with 100% positive feedback

2010: 284 responses with 100% positive feedback

2011 Jan-July: 93 responses with 99% positive feedback

               
 

Final figures for 2011 will be published at the end of the year.

For each customer survey completed, we donate 10 to charity. You can see how much weve raised on

our Home page.
 

           
                                         

 

Copyright: Harp Windows 2011

 

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